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[1.28 MiB] Difficult Conversations books by Douglas Stone, Bruce Patton & Sheila Heen

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Difficult Conversations
Title:Difficult Conversations
Format Type:eBook PDF / e-Pub
Date release:
Size:1.28 MiB
Category:Psychology, Books, Health, Mind & Body, Self-Improvement, Business & Personal Finance, Management & Leadership
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